Refund & Delivery Policy

This Refund and Delivery Policy supplements the operator's Terms of Service and informs visitors and customers of the offering reachable under the domain steamwebapi.com about the manner in which the Service is delivered, about the consequences this delivery model has for the consumer right of withdrawal under European and German law, and about the circumstances in which the operator will, as a matter of policy or as a matter of statutory obligation, refund amounts already paid by the customer. It is, like the other contractual documents of this offering, drafted as continuous prose because the underlying statutes require the relevant information to be expressed in clear and intelligible language and not in a particular layout. Full statutory provider information is set out in the Imprint, which is reachable from every page of this website and not repeated in the present document; for matters relating to refunds and delivery, the operator may be reached electronically at info@sellrock.de.

Digital delivery of the Service

The Service is, in its entirety, a digital service in the sense of § 327 BGB and the underlying Digital Content Directive 2019/770/EU. There is no physical product, no parcel, no shipment, no delivery time in the conventional sense and no consequential carriage cost or storage cost; everything that is delivered to the customer takes the form of an electronic activation of an account-bound API key and the corresponding entitlement to make a contractually defined number of authenticated calls against the operator's endpoints over a contractually defined period. The activation takes place automatically upon successful settlement of the corresponding payment by the integrated payment service provider and is reflected, on the customer's side, by the appearance of the relevant key and entitlement in the authenticated dashboard. In the rare event that activation does not propagate to the dashboard within a reasonable interval following payment — typically within ten minutes — the customer is invited to contact the operator at info@sellrock.de; the operator will investigate without undue delay and, where the activation has indeed failed for reasons within the operator's sphere, restore the agreed entitlement or, if that is no longer possible, refund the corresponding amount.

Right of withdrawal and its expiry under § 356 (5) BGB

Where the customer enters into the contract as a consumer within the meaning of § 13 BGB, the customer is, in principle, entitled to a fourteen-day right of withdrawal under § 312g (1) BGB and Art. 9 of the Consumer Rights Directive 2011/83/EU. Because the Service is, by its nature, a digital service whose performance begins immediately upon activation of the API key, the right of withdrawal expires under § 356 (5) BGB and Art. 16 (m) of the Consumer Rights Directive once that performance has begun, provided that the consumer has expressly consented to the immediate commencement of performance and has acknowledged that this consent leads to the loss of the right of withdrawal. The corresponding express consent and acknowledgement are obtained from the consumer at the moment of placing the paid order through the dashboard and are reproduced on the order confirmation issued thereafter. Consumers who wish to preserve their right of withdrawal must therefore refrain from confirming the immediate start of performance, with the consequence that the API key cannot be activated until the fourteen-day period has elapsed; in practice, the operator does not currently support a deferred-activation flow, with the result that placing the order through the dashboard necessarily entails the loss of the right of withdrawal. This consequence is communicated to the consumer twice — once before the order is placed and once at the moment of placing the order — in line with the disclosure requirements of § 312f BGB.

No refund as a matter of policy beyond statutory entitlements

Beyond what is required by mandatory statutory provisions — including, in particular, the consumer's rights under §§ 327 ff. BGB in case of defective performance of a digital service and the right to withdraw consideration paid for a service that the operator has not provided in line with its contractual obligations — the operator does not, as a matter of commercial policy, issue refunds for unused subscription days, for situations in which the customer has discovered that the Service is not what they had hoped for, for accidental purchases, or for similar circumstances on the customer's side. The justification for this policy is the digital nature of the Service: each paid subscription gives the customer immediate access to data assets and infrastructure of an economic value that is fully extracted by the customer at the moment of activation, irrespective of how many of the available calls are subsequently used. This policy does not, however, affect the customer's mandatory statutory rights, which are described in the next paragraph and which prevail wherever they conflict with the present policy.

Statutory remedies in case of defective digital performance

Where the Service is not provided in line with the contractual specification — for example, because an entitlement is not credited despite a successful payment, because the API systematically returns errors that lie within the operator's sphere of control, or because the documentation, in its version applicable at the moment of contract conclusion, is incorrect in a material respect — the customer enjoys, in addition to the contractual remedies set out in the Terms of Service, the statutory remedies provided for by §§ 327i ff. BGB, including, in particular, the right to demand subsequent performance (Nacherfüllung), the right to terminate the contract under the conditions set out there, and the right to demand reduction of the agreed remuneration or, in the situations enumerated by the statute, full reimbursement of amounts already paid. The customer's right to claim damages under the general provisions of German civil law, subject to the liability framework set out in the Terms of Service, is unaffected. To enable swift handling, the customer is asked to substantiate the alleged defect with sufficient detail to allow the operator to reproduce or otherwise verify it.

Billing cycle and absence of automatic renewal

All currently offered paid plans are one-time, fixed-term purchases — typically of thirty calendar days from the moment of activation — and do not, by default, renew automatically. The customer is informed in advance of the imminent expiry of an active subscription through reminder emails sent at appropriate intervals before the relevant expiry date, so that the customer may decide, in good time, whether to acquire a successor subscription. Should the operator introduce auto-renewing plans in the future, those will be clearly designated as such, the renewal terms will be disclosed before the contract is concluded, and the customer's explicit opt-in will be obtained in line with the requirements of § 312j BGB. In any event, the operator commits not to silently convert an existing one-time plan into an auto-renewing plan; a transition of that nature will require a fresh contractual act on the customer's side.

Disputes regarding charges or non-delivery

Customers who believe that a charge appearing on their card statement, bank statement, or comparable evidence does not correspond to a successful activation in their dashboard, or that an activation has been incomplete or otherwise defective, are invited to raise the matter with the operator at info@sellrock.de within fourteen days of the disputed event. The operator will examine every such report on the merits, taking into account the records of the integrated payment service provider, the activation logs of the dashboard, and any further evidence supplied by the customer; where the report is confirmed, the operator will, depending on the circumstances, restore the disputed entitlement, issue a goodwill credit on a future subscription period, or refund the disputed amount. Initiating a chargeback procedure with the issuing bank or card scheme without first contacting the operator is not in any party's interest and is discouraged; the operator reserves the right to suspend accounts that pursue chargebacks in lieu of an ordinary dispute resolution and to assert the corresponding contractual remedies.

Changes to this Refund and Delivery Policy

The operator reserves the right to amend this Refund and Delivery Policy where this is necessary in order to take account of changes in applicable statutory provisions, the case-law of competent courts, the practice of competent authorities, or material modifications of the Service. Material amendments — meaning amendments that go beyond purely editorial or clarifying adjustments — are notified to active subscribers through the channels available within the Service in advance of their effective date, and the customer is informed of the consequences of the amendment in line with the requirements of § 312f BGB.